FAQ

Delivery :
All items are sent via Royal Mail Recorded delivery , we do not offer any other postal services unless requested by the customer prior to purchase.
Delivered within 14 working days (UK ONLY)* Delivered within 21 working days (International)*

*On rare occasions the postal service will suffer delays and orders can take upto 30 days to arrive, All items not delivered after 30 days are down to the postal service & will be replaced by us .

All orders unless stated otherwise are processed and dispatched within 3-5 days , after this stage we hand over the delivery responsibility to Royal Mail .

We understand that service can be slow at peak times and we strive to put 110% into customer service , that is why we advise customers to wait a maximum of 2 weeks to receive their order before submitting a complaint to customer service.

For alternative methods of delivery please contact us before placing an order as it saves time for both yourself and us.

Refunds , Returns & Replacements :
We always put everything into ensuring your experience as a customer to us is nothing but pleasant , that’s why we use the best materials in production. We understand that from time to time there maybe a drop in quality and we will rectify such errors. (Wrong sized/colour items cannot be returned - unless it is us who get the order wrong).

We generally have 15 days return period for all orders so long as the product is returned in the same condition that it was shipped in. Any items damaged during transit is also covered. We will not refund items that have been worn/ used by the customer but we may be replace it depending on the circumstances .

Please don’t hesitate to contact us if any other issue not mentioned in this article arises , we can’t help you if we don’t know about it !

PURCHASE INFO;

P&P (Postage and packaging):
Tee's & Vest's - United Kingdom - £2.00
Worldwide - £4.00
Sweaters - United Kingdom - £4.00
Worldwide - £6.00

Sizing:
Measurement (centimeters)
------------------------Length----------Width
Small------------------45.72-----------71.12
Medium----------------50.8------------73.66
Large------------------55.88-----------76.2
X-Large---------------60.96-----------78.74
2X-Large--------------66.04-----------81.28

Sweaters are fitted (ordering a size up is recommended)